Customer Support
Here to Help
At Acquarelloart, we are dedicated to providing you with exceptional customer service and support. Whether you have questions about our products, need assistance with an order, or require technical support for digital downloads, we are here to ensure your experience is seamless and satisfying.
We offer multiple ways to get in touch with us – email, telephone, whatsapp or through our website’s contact form. See below. We strive to respond to all enquiries as quickly as possible, typically within one business day.Â
Your satisfaction is paramount to us, and we continually work to enhance our services and support. Whether it’s feedback on our products or suggestions on how we can improve, we are always eager to hear from you and here to help you every step of the way.
Frequently asked questions
How do I track my order?
Once we have shipped your order, you will receive a confirmation email that includes a tracking number and details of the courier. You can use this number on the courier’s website to see the real-time status of your shipment. If you encounter any issues or do not receive a tracking number, please contact our customer support for assistance.
What is your returns policy for art prints?
We accept returns within 14 days of receipt for most items if they are returned in their original condition. To initiate a return, please contact us by email with your order details. Note that original art pieces must be returned in their original packaging and condition, and digital downloads are non-refundable unless faulty. For more details, see our Terms & Conditions.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations only if your order has not yet been processed or shipped. For digital downloads, changes or cancellations are not possible once the download has commenced.
Do you offer international shipping?
Yes, we ship internationally to various countries. Shipping costs are calculated based on the destination and product(s). You can view the estimated shipping costs at checkout by entering your delivery address.